Last updated 2024-08-15

We, at Pingwire ("PW Technology AB"), are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website(s) (www.pingwire.io), and any related interactions.

Our primary goals in processing this information include:
- Enhancing the user experience on our platform by understanding customer needs and preferences.
- Providing timely support and responding to inquiries or service requests.
- Improving our products and services to meet the evolving demands of our users.
- Conducting necessary business operations, such as account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do have a designated Data Protection Officer (DPO). Should you have any questions or require further information about how we manage personal information, please feel free to contact us at contact@pingwire.io.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our websites (www.pingwire.io), using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services (AML and CDD Software), purchase our products, or directly provide information to us.

The following list details the types of personal information we may process:
- First and Last Name: To personalize our communication and services.
- Telephone Number and Email Address:
- Essential for direct communication and support.
- Company Name and Company Information: For business-to-business interactions and services.
- IP Address and Location Details: Used to customize our services and for analytical purposes.
- Information about Your Activity on Our Website: Helps us improve website usability and service offerings.

Please note, we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.

At PW Technology AB, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:
- To Provide and Improve Our Services: Your information helps us tailor our offerings to meet your needs more effectively. Personal details like your name, email address, and activity on our website enable us to personalize your experience and offer relevant content.
- Customer Support and Communication: Contact information such as your telephone number and email address is vital for addressing inquiries, providing support, and communicating important updates or offers.
- Business Operations and Transactions: Information like your address, VAT number, and company details are essential for processing orders, billing, and fulfilling legal and tax obligations.
- Analysis and Development: We analyze information about your use of our website to improve our site's functionality, design, and the services we offer. This includes developing new features and offerings that match our users' interests and preferences.
- Direct Marketing: With your consent, we may use your contact information to send you promotional messages about new products, special offers, or other information we think you might find interesting.

Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

Data Storage
At PW Technology AB, the security of your personal information is paramount. We employ a variety of measures to protect the integrity and confidentiality of the data we collect. Below, we outline our practices regarding data storage and protection:
- Location: Personal information is stored in secure servers located in EU. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
- Data Hosting Partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Protection Measures
- Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
- Access Control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.
- Security Audits and Monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.

Data Retention
- Retention Period: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the information and the purposes for processing it.
- Deletion Policy: Once the retention period expires, personal data is securely deleted or anonymized, so it can no longer be associated with an individual.

Your privacy and data security are our top priorities. We are committed to handling your personal information with care and protecting it from misuse, interference, loss, unauthorized access, modification, or disclosure.

If you have any questions about how we store and protect your personal information, please contact us at contact@pingwire.io.We continually review and update our security practices in response to evolving threats and advancements in technology to ensure the highest level of protection for your personal information.

Sharing Personal Information
At PW Technology AB, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area.

Third-Party Service Providers: We may share your information with Alphabet (Google), Meta (Facebook), Microsoft, Amazon, ByteDance, Apple, Albacross who perform services on our behalf, including but not limited to data analysis, email delivery, hosting services, customer service, and marketing assistance. These partners are prohibited from using your personal information for any purpose other than to provide these services to PW Technology AB, and they are required to maintain the confidentiality of your information.
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Legal Requirements and Law Enforcement: Under certain circumstances, PW Technology AB may be required to disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency). Additionally, we may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of PW Technology AB
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at contact@pingwire.io.

Your Rights
At PW Technology AB, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them:
- Right of Access (Article 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
- Right to Rectification (Article 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
- Right to Erasure (‘Right to be Forgotten’) (Article 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
- Right to Restriction of Processing (Article 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability (Article 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
- Right to Object (Article 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
- Right to Withdraw Consent (Article 7(3) GDPR): Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact us at contact@pingwire.io. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.At PW Technology AB, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website . These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding Cookies and Tracking Technologies
Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit. We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please visit our detailed Cookie Policy https://www.pingwire.io/cookie-declaration.

Question and Contact Information
If you have any questions or concerns about international data transfers or how your personal information is handled, please contact us at contact@pingwire.io. We are here to provide you with the information and support you need to feel confident about the security and integrity of your personal data.