Information security, engineered into every layer.
Pingwire is purpose-built for banks and payment companies operating in environments where data integrity, confidentiality, and operational resilience are non-negotiable. Our security programme is independently audited, continuously improved, and aligned with international standards.
Built for the trust requirements of financial institutions.
At Pingwire, information security is not a compliance checkbox. It is a core design principle. Our platform is purpose-built for banks and payment companies operating in environments where data integrity, confidentiality, and operational resilience are non-negotiable.
We apply defense-in-depth across every layer of our platform: from how we write code, to how we manage infrastructure, to how we respond to incidents.
ISO 27001 certified
Independently audited Information Security Management System covering the full SaaS platform.
Annual penetration testing
Third-party adversarial testing of our application, infrastructure, and APIs.
Encryption everywhere
Industry-standard algorithms protecting data at rest and in transit, end-to-end.
24/7 monitoring
Centralised logging, SIEM monitoring, and real-time anomaly alerting across production.
ISO/IEC 27001 certified Information Security Management.
Pingwire's Information Security Management System (ISMS) holds an ISO/IEC 27001 certification. Our certification covers the full scope of our SaaS platform, including development, operations, and customer data handling.
An accredited third-party auditor has verified the rigour of our controls, policies, and risk management processes. Continued compliance is sustained through regular surveillance audits and full recertification cycles, providing our clients with independent assurance that Pingwire operates to the highest internationally recognised standards.
- Full-scope ISMS covering platform development and operations
- Risk-based approach to identifying and treating information security risks
- Extensive documented policies covering all major domains of information security
- Management review and continual improvement cycles
27001
Issued by an accredited third-party certification body. Covers all Pingwire SaaS operations and customer data handling.
Security written into the SDLC, not bolted on.
Security controls are embedded throughout our software development lifecycle. From design review to deployment, every change is reviewed, scanned, and traceable.
- Mandatory peer review and approval on every production code change
- Automated static analysis (SAST) and dependency scanning on every pull request
- Automated security checks on both our software packages and infrastructure configuration
- Secrets management with no credentials in source code or build artefacts
- Secure-by-default frameworks, hardened base images, and least-privilege service accounts
- Security training for all engineers, with role-specific deep dives for platform teams
Data protection, residency, and GDPR by design.
Pingwire acts as a Data Processor for our clients' data, operating in accordance with GDPR and maintaining a data processing framework aligned with EU regulatory requirements, including Data Processing Agreements, sub-processor management, and data subject rights procedures. All data is encrypted at rest and in transit using industry-standard algorithms.
For clients with regulatory data residency requirements, we offer EU-based hosting with data that never leaves the European Economic Area. Our data retention policies, sub-processor management, and privacy-by-design principles ensure that your obligations as a regulated financial institution are fully supported.
Default region for all EU clients. Data never leaves the EEA. Full GDPR compliance as Data Processor under Article 28.
AES-256 at rest. TLS 1.2+ in transit. Customer-managed keys available on request.
Standard DPA covers GDPR Article 28 obligations, sub-processor list, and SCCs.
Documented retention schedules. On-request deletion within contractual SLAs.
Operational security and business continuity.
Pingwire's production environment is hosted on enterprise-grade cloud infrastructure with strict access controls, continuous monitoring, and automated alerting. We operate a 24/7 security monitoring posture and maintain a formally documented Incident Response plan that is tested on a regular basis.
Our infrastructure is designed for high availability with redundancy across availability zones. We maintain Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) appropriate for the critical nature of financial crime prevention workloads.
- Cloud infrastructure with multi-availability-zone redundancy and automated failover
- Role-based access control (RBAC) with principle of least privilege enforced throughout
- Multi-factor authentication (MFA) enforced for all internal system and cloud console access
- Centralised logging, SIEM monitoring, and real-time anomaly alerting
- Documented and regularly tested Incident Response and Business Continuity plans
- Formal change management process with rollback procedures for all production deployments
- Supplier and vendor security assessments conducted for all material third-party relationships